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| Standard of Business Conduct |
| Code of Values and General Principles. Our code of values defines what we are as individuals and as a Company. Our essential values define us at any time in front of our professional colleagues, customers, shareholders, suppliers, competitors and our community. Our standard of conduct is leadership, based on the principles of Integrity, Respect, Excellence and Value. • Integrity as it means loyalty toward what we trust. • Continuous respect because we consider others with dignity and with the same approach we would like for ourselves. • Value because we stick ourselves to the honesty, justice and “doing correct”, without transgressing, although the situation makes it hard. • Excellence, as we look for the best and more capable professionals, for the execution of their job. Our customers, society and citizens expect that each of us demonstrates these values in their daily work as IT Consulting 21’s business representatives. Code of Values and Principles with Customers. • Our long term commitment with customers is based on understanding their businesses needs, adding more value than expected and reaching excellence, based on the innovation, learning and agility of service. • Delight to all and each of our customers. • We fulfill our commitments: we commit to what we will accomplish and we accomplish what we have committed to. • We only quote our services when we have enough capacity to deliver and satisfy our customer’s requirements and expectations. • We set realistic and honest customer expectations and project scope, before the customer accepts our proposal.. • We respect the confidential and private information of our customers, and never use it either in our benefit or a third party’s. • We only reference our customers upon previous authorization. • We avoid conflict of interests among our customers operating in the same market environment. • The acceptance of business gifts by our employees, executives and directors is constrained. Code of Values and Principles inside the Company. • All, ITelion Consulting 21’s employees, executives and directors work for the same company, customers and business goals. • All, ITelion Consulting 21’s employees, executives and directors work as a team because the best solutions come from the joint effort between professionals and customers. • All, ITelion Consulting 21’s employees, executives and directors respect each other, without any discrimination based on ethnicity, religion, culture and sex. Merit is the only base for professional development. • All, ITelion Consulting 21’s employees, executives and directors aspire to leadership and to professional growth by sharing our knowledge, experience and success with our colleagues. • All,ITelion Consulting 21’s employees, executives and directors contribute to make professional life compatible with personal life. • All, employees, executives and directors making or participating in business decisions or sales actions on behalf of the Company will act exclusively based on ITelion Consulting 21’s interest, and never looking for personal relations or benefits. Code of Values and Principles with Third Parties. • We establish and promote third party relations by means of strategic alliances with the purpose of completing our service’s portfolio looking together for new business opportunities, referring them, just in case, to our customers even if there is no economic compensation for us. • We respect our competitors, beating them only by means of a faithful and honest style using our excellence and competitive advantages. • We respect mass media and market analysts’ independence. We contribute them with a better understanding of ITelion Consulting 21’s added value. • We deal with our suppliers with respect and professionalism. |
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As long as you commit to the Spanish market we share risk and profits on your local business results. |